$0 Equipment Upgrade

Got a piece of SilverChef rental equipment you want to upgrade — to replace with something bigger or better or entirely different?

Until 27 June, if you upgrade your rental equipment, we’ll absorb all the transport, cleaning and servicing costs that normally apply.*

That’s right, the incidental costs of your equipment upgrade will be $0 — saving you hundreds of dollars!

This offer is limited to certain types and makes of equipment aged 6–36 months and in clean working order; to confirm whether your equipment is eligible, please contact us.

Upgrade today

What can I upgrade my equipment to?

Something bigger or better, or something completely different!

You can upgrade your rental equipment to the same or a different type of equipment — as long as it’s standard hospitality equipment with a value equal to or higher than the original equipment.

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How much will I save?

Normally, customers who decide to upgrade their rental equipment are responsible for transporting the original equipment back to us and the cost for us to clean and service the equipment so it can be certified and remarketed.

Until 27 June, we’ll pay the equipment transport costs and waive the cleaning and servicing costs, saving you hundreds of dollars (see indicative savings in diagram). Transport costs vary according to the cubic weight of equipment and the distance it has to be transported, and cleaning & servicing costs will vary according to the type of equipment and its condition (good vs poor).

How upgrades work

Return original equipment

At any time you can return the rental equipment you want to upgrade; for a limited time, we’ll cover the associated transport, cleaning and servicing costs.

Sign new rental agreement

We’ll ask you to sign a new 12-month Rent–Try–Buy agreement covering the upgraded equipment.

Use upgraded equipment

Your new agreement will give you all the options you were entitled to under the original agreement (e.g. you can buy the equipment at any time).

Return original equipment

At any time you can return the rental equipment you want to upgrade; for a limited time, we’ll cover the associated transport, cleaning and servicing costs.

Sign new rental agreement

We’ll ask you to sign a new 12-month Rent–Try–Buy agreement covering the upgraded equipment.

Use upgraded equipment

Your new agreement will give you all the options you were entitled to under the original agreement (e.g. you can buy the equipment at any time).

Frequently asked questions

What can I upgrade my rental equipment to?

You can upgrade your rental equipment to the same or a different type of equipment — as long as it’s standard hospitality equipment with a value equal to or higher than the original equipment.

For example, you can upgrade a $3,000 upright freezer to a $5,000 one, or a $2,500 ice maker to a $10,000 combi oven.

The $0 upgrade offer is limited to certain types and makes of equipment aged 6–36 months and in clean working order.

Moreover, we don’t fund upgrades to some types of equipment, most notably seasonal equipment (e.g. slushie machines and soft-serve ice-cream machines) and restaurant and café furniture.

To confirm whether we’d be happy to fund the upgrade you have in mind, please contact us.

What’s the difference between ‘standard equipment’ and ‘non-standard equipment’?

We define ‘standard equipment’ as virtually any type of commercial-grade electrical or gas appliance with a serial number and that was not custom-built.

We also consider flat-pack and modular stainless-steel benching and shelving, and furniture (e.g. tables and chairs) to be standard equipment.

All other equipment is considered to be ‘non-standard equipment’ (e.g. smallwares and audio-visual equipment).

These classifications are important as they determine, for example, whether you have the option to upgrade the equipment (only standard equipment can be upgraded).

I’m renting ‘Certified Used’ equipment from SilverChef — does it qualify for the $0 upgrade?

If your rental equipment was second hand (Certified Used) when you started renting it from us and it’s 6–36 months old, it could qualify for upgrade.

Who’s responsible for organising the transportation of the original equipment back to SilverChef?

As well as covering the cost of the transport, we’ll be happy to arrange it on your behalf — you won’t have to worry about a thing!

What if the equipment I want to upgrade is in poor condition, faulty or not working?

As per our terms and conditions, rental equipment that is in poor condition or defective does not qualify for the $0 upgrade offer.

To confirm whether your rental equipment is eligible, please contact us.

If I upgrade my rental equipment, what happens to the rental rebate?

With Rent–Try–Buy, if you decide to buy the rental equipment you get back 50% of the gross rent you paid in the first year and 25% of any gross rent you paid thereafter — to put towards the purchase price.

If you upgrade the equipment, the notional rebate you accrued while renting the original piece of equipment will be cancelled out. In other words, it will not roll over to the new agreement for the upgraded equipment.

How much finance do I have available for an equipment upgrade?

The amount of SilverChef finance you’re approved for is your ‘master-agreement limit’, which is effectively the amount of credit you have available (i.e. your credit limit).

If you have unused credit, you can order more commercial kitchen equipment using some or all of the remaining amount.

To find out how credit you have left, please contact us.

(If you order additional equipment and if it’s been 90 days or more since your last transaction with us, we’ll re-run the credit check.)

If I decide to upgrade my equipment, do I have to give you notice?

Yes — please call us ahead of time on 0800 453 010 and we’ll help you navigate our equipment-upgrade process as quickly and easily as possible.

Terms and conditions

*$0 Equipment Upgrade Terms and Conditions (PDF)