- Information Privacy Principles
- Collection of your personal information
- How we use and disclose your personal information
- Security of your personal information
- How to access, correct or update your personal information
- How to contact us
- Internet privacy
Information Privacy Principles
We are bound by the Information Privacy Principles ("IPPs") under the Privacy Act 1993 ("Privacy Act"). This policy explains how we handle personal information in accordance with the IPPs.
The IPPs and this policy do not apply to our acts and practices directly related to records about our current or former employees and their employment relationship with us. The expression "personal information" is used in this statement to refer to information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in material form or not.
Collection of your personal information
We collect personal information so that we can conduct our business.
We collect a broad range of personal information about our customers, prospective customers, agents, dealers, contractors, suppliers, service providers and employees.
The types of personal information that we collect from you will depend on how you interact with us. For example, your personal information will be collected when you purchase products, fill in an application form or send us a letter and it may be collected when you visit the website.
This information may include, but is not limited to, names and contact details, date of birth, place or work, credit history, credit card or bank account numbers and other financial details.
When we collect personal information directly from you, we will take reasonable steps at or before the time of collection to ensure that you are aware of certain key matters, such as the purposes for which we are collecting the information, the organisations (or types of organisations) to which we would normally disclose information of that kind, the fact that you are able to access the information and how to contact us (or example, where personal information is collected on a form, we will generally include a written privacy statement on the form which sets out these details).
We will collect your personal information directly from you where it is reasonable and practicable to do so. Where we collect information about you from a third party, we will still take reasonable steps to ensure that you are made aware of the details set out above.
If you do not provide the personal information we request, we may not be able to provide our services to you, or may not be able to provide the level of service we usually provide.
How we use and disclose personal information
The personal information that you provide to us during interaction on the website, and in other interactions between us, is used to provide you with better service for the supply of our products and services to you. For example, the information we gather from your use of the website enables us to provide more personalised products and services that are tailored to your needs.
We will not sell, rent or trade your personal information without your consent.
We may use, or allow our dealers to use, your personal information for the purposes of marketing or promoting our services. You may ask us not to use your information in this way.
We may also use and disclose personal information about you for a purpose (the "secondary purpose") other than the main purpose for which you gave us the information (the "primary purpose") where:
- You would reasonably expect us to use or disclose the personal information for that secondary purpose and that secondary purpose is related to the primary purpose for which we collected the information (and directly related in the case of sensitive information);
- You have given us your consent for the personal information to be used or disclosed for the secondary purpose.
- Where there are reasonable grounds to believe that use or disclosure is necessary to prevent a threat to life or health;
- Where we suspect that unlawful activity is or has been engaged in and we use or disclose the personal information to investigate the suspected unlawful activity; or
- The use or disclosure is authorised by law or reasonably necessary to enforce the law.
We may disclose your personal information to third party service providers who are based overseas, for the purposes set out above. Presently, the recipients may be in the USA.
If you apply for credit facilities we may collect and hold various information related to your assets and financial position, including income details, expense details, asset values and taxation information. We may collect and give your credit information from and to a credit reporting body, such as Equifax Pty Ltd. We collect and use your credit-related information in order to assess your application for commercial credit (or assess your application to be a guarantor in relation to such credit), for securitisation-related purposes, for our internal management purposes that are directly related to the management of commercial credit including collecting overdue payments, where we reasonably believe that you have committed a serious credit infringement, and where otherwise required or permitted by law.
Security of your personal information
We will take all reasonable steps to ensure that all personal information we collect, use or disclose is stored in a secure environment accessed only by authorised persons.
We will take reasonable steps to destroy or de-identify personal information when it is no longer required for the purposes for which we collected it or for legal requirements.
We will properly dispose of all paper files, letters and any other hard copy documents that contain personal information that is no longer required. All information stored in electronic form that is no longer needed will be deleted from our systems. While SilverChef employs advanced data encryption technology when interfacing with its customers, suppliers and other partners, users should be aware that there is a residual risk in transmitting any data electronically. This risk is inherent in all Internet dealings.
How to access, correct or update your information
We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete and up-to-date. Please contact us if your details change or if you believe the information we have about you is not accurate or complete.
We will, on request, provide you with reasonable opportunity to access your personal information and to request that it be corrected or updated within a reasonable time of the request being made. A fee may apply to such access (but not to the making of the request). Exceptions to your access rights include:
- Where providing access will pose a serious threat to the life or health or any individual or pose an unreasonable impact on the privacy of an individual;
- Your request for access is frivolous or vexatious;
- Where the information relates to existing legal proceedings between SilverChef and you and the information would not be discoverable in the process of those legal proceedings; or
- Where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws, or denying access is specifically authorised by law.
In some circumstances we are permitted to refuse to give access or to correct your personal information. If this occurs, we will provide you written reasons (unless it would be unreasonable to give reasons) and if required, advise you of your right to complain.
Queries and complaints
If you have an access request or if you have any questions or complaints about the manner in which your personal information has been collected or handled by us, you can contact us to discuss as follows:
- Contact: The Privacy Officer
- Postal address: PO Box 12-440, 16/761 Great South Road, Penrose 1061
- Email address: email@example.com
- Telephone: 0800 453 010
- Fax: 0800 453 022
If you wish to make a complaint, we will acknowledge the complaint in writing within 7 days of you contacting the Privacy Officer. We may request the complaint be made in writing. We will then investigate the complaint and consult with third parties we consider it necessary to consult with. We will endeavour to fully investigate your complaint and provide you our decision within 30 days from the date of your complaint. Where we are unable to provide a decision regarding your compliant within 30 days we will communicate this to you along with the reason for the delay and the new timeframe for resolving the complaint.
If you are not satisfied with the outcome of any investigation you may request an independent review by an Executive of SilverChef.
When you use the website our Internet Service Provider (ISP) may make a record of your visit and log your server address, your domain name, the date, time and duration of your visit, the pages and documents you accessed, the previous website you had accessed (i.e. the referring url) and the type of browser you are using. This information is collected for statistical purposes only, and SilverChef will not make any attempt to identify users according to their browsing activity.
In the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our ISP's logs.
It is also possible that your ISP is logging your activity while you visit our website. This is obviously beyond the control of SilverChef.
The SilverChef website contains links to websites of third party providers of goods and services. Such websites should contain their own privacy statements and SilverChef is not responsible for the privacy practices or content of any websites linked to this website.
Changes to this Policy