Delivery

Once you’ve signed the rental or lease agreement and made the necessary upfront payments, the equipment will be delivered to you.

The delivery will be coordinated by the dealer you ordered the equipment from (either directly or through SilverChef).

Deliveries are typically scheduled on weekdays during regular business hours.

The dealer will provide you with the exact delivery charge and an estimated time of arrival.

If the equipment is available, the delivery time usually ranges from the next-day to 14 days, depending on your business’s location.

Warranty

New commercial kitchen equipment typically includes a manufacturer's warranty of at least one year.

It’s important to keep all the paperwork, including warranty documents, that accompanies your equipment.

If your equipment experiences a covered fault during the warranty period, please get in touch with the dealer from whom you sourced it.

They’ll assist you in arranging a free repair, replacement, or refund.

Once the warranty period ends, customers are responsible for any repair costs that may arise.

However, if your equipment develops a fault or malfunctions after the warranty has expired, rest assured we can swiftly help you find a repair service or source a replacement machine, often within a day.