New commercial kitchen equipment typically includes a manufacturer's warranty of at least one year.
It’s important to keep all the paperwork, including warranty documents, that accompanies your equipment.
If your equipment experiences a covered fault during the warranty period, please get in touch with the dealer from whom you sourced it.
They’ll assist you in arranging a free repair, replacement, or refund.
Once the warranty period ends, customers are responsible for any repair costs that may arise.
However, if your equipment develops a fault or malfunctions after the warranty has expired, rest assured we can swiftly help you find a repair service or source a replacement machine, often within a day.
If your financial position has changed or the rental equipment no longer meets the demands of your business, you may be able to return it to us.
The following table shows you which products allow you to return equipment.
Can I return the equipment?
Yes — after the 12-month agreement expires ^
^ If you don’t exercise any of your end-of-term options, you can continue renting month-to-month for as long as you need to. You can still return the equipment at any time.
You’ll just need to let us know four weeks out that you’re going to return the equipment.
Customers are responsible for transporting the equipment to us and the cost for us to clean and service the returned equipment so it can be certified and remarketed.