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IF YOU rent, lease or buy 'Certified Used' or clearance equipment from SilverChef, the equipment will be delivered by us (or, if you're close by, you can elect to pick it up).
We deliver this equipment from warehouses in Auckland and Christchurch.
New-equipment deliveries
The content on this web page is only about SilverChef deliveries of Certified Used and clearance equipment.
If you rent or lease new equipment from SilverChef, the delivery will be handled by the relevant equipment dealer. For more details, please contact the dealer.
Equipment delivery process
01
You sign or purchase
You sign your Rent–Try–Buy or Lease-to-Keep agreement and pay the upfront costs or purchase the equipment outright.
02
We contact you
We contact you in order to verify your delivery address, request any delivery instructions, and provide you with an approximate arrival time.
03
We deliver
We deliver the equipment to you, triggering the start of your rental or lease payments (unless you’ve purchased the equipment outright).
Delivery charges
| If you... | You'll be informed of the delivery charge... |
|---|---|
Rent or lease the equipment |
In the equipment quote we email you |
Purchase the equipment outright |
• after providing your shipping address during the online checkout process, or • via telephone (if you purchase the equipment using that method) |
Delivery times
You should receive your equipment within 1–8 business days, depending on your location. ^
| If you... | We'll deliver the equipment after you've... |
|---|---|
Rent or lease the equipment |
Signed the Rent–Try–Buy or Lease-to-Keep agreement and paid the upfront costs |
Purchase the equipment outright |
Paid for the equipment |
^ For a more precise timeframe, please contact us. SilverChef relies on third-party transport providers, so cannot be held accountable for any unforeseen delays in equipment delivery.
Can I collect the equipment myself?
Certainly — while going through the online checkout process, you’ll be given a choice to pick up the Certified Used or clearance equipment, if it’s warehoused nearby; or you can telephone us to inform us of your preference.
Our warehouses are located in:
- Auckland
- Christchurch
If you choose to collect the equipment, we’ll organise a pick-up time that works for both parties.
Of course, you’ll need to have the vehicle, personnel and gear needed to safely load, ferry, and unload the equipment.
Equipment returns
There are several circumstances in which customers may be able to return equipment to us.
For example, if the delivered equipment does not match the publicised specifications or is dented or scratched during shipping.
Frequently asked questions
Can I request an exact delivery day and time?
While we can deliver your equipment on a certain weekday, we can’t guarantee precisely what time of the day it will be delivered.
Do you deliver equipment on Saturdays and Sundays?
No — we deliver on weekdays only.
Will the equipment be delivered to the inside of my business premises?
No — we provide standard kerbside delivery of equipment (door-to-door) only.
Will SilverChef remove my old equipment?
If you’re renting equipment from us and you decide to upgrade to a bigger, better or different piece of Certified Used or clearance equipment, we’ll call you to verify your delivery address and time.
If you’d us to remove your original equipment, please let us know during the call.
Will it be necessary for me to sign for the equipment delivery?
Yes — you or a representative must be available at the delivery address to sign for the equipment.
Alternatively, when you order the equipment, you can give us permission to drop off the equipment without a signature.
(In this scenario, we’ll grant our carrier ‘authority to leave’ the delivery, permitting them to leave the equipment at the delivery address even though the addressee isn’t there.)
Does SilverChef install equipment?
No — unless it’s plug-and-play equipment, customers will need to arrange and pay for a trained technician to install their equipment.
Still have unanswered questions? See all our FAQs