Basically, to be eligible for this promotion you must:

• be within 150km of Auckland or Christchurch
• tell us you’d like to upgrade your existing rental equipment, and submit a quote for new equipment
• confirm that we’d be happy to fund the upgrade you have in mind 
• not be behind in your rental payments
• Return the original piece of equipment to us in clean working order
• sign a new Rent–Try–Buy agreement for the upgraded equipment by March 31.

You can upgrade your rental equipment to the same or a different type of equipment — as long as it’s standard hospitality equipment with a value equal to or higher than the original equipment. 

For example, you can upgrade a $3,000 upright freezer to a $5,000 one, or a $2,500 ice maker to a $10,000 combi oven.

We don’t fund upgrades to some types of equipment, most notably seasonal equipment (e.g. slushie machines and soft-serve ice-cream machines) and restaurant and café furniture.

To confirm whether we’d be happy to fund the upgrade you have in mind, please contact us.

Yes — call us on 0800 453 010. We’ll help you navigate the equipment-upgrade process as quickly and easily as possible.

As part of that process, we’ll refer you to an equipment dealer in your area that has the equipment you’re after.

Once you’ve informed us of your intention to upgrade your equipment, we’ll be happy to arrange for it to be collected from your business — other than disconnecting the original appliance and preparing it for transport, you won’t have to worry about a thing!

The equipment dealer will deliver the upgraded equipment to your business after you’ve:

• signed the Rent–Try–Buy agreement for the upgraded equipment 
• paid the upfront costs (one week’s rent in advance and a refundable security bond equivalent to six weeks’ rent).

Your rental payments for the original equipment will end when:

• you’ve signed the Rent–Try–Buy agreement for the upgraded equipment and paid the relevant upfront costs, and
• the original equipment has been received at one of our warehouses. 

Your rental payments for the upgraded equipment will begin when we’ve confirmed the equipment has been delivered to your business.

Yes — regardless of whether your rental equipment was new or second hand (Certified Used) when you started renting it from us, and assuming it’s still in working order, it’s eligible for the $0 upgrade (as is any runout, demo or scratch-and-dent equipment you’re renting from us).

As per our terms and conditions, rental equipment that is in poor condition or defective does not qualify for the $0 upgrade offer.

If you’d like to confirm your rental equipment’s eligibility for the $0 upgrade, please contact us.

If you upgrade your rental equipment, we’ll send you a ‘return statement’ showing the balance of your account — your security bond minus any costs that apply (e.g. any unpaid rent).

Assuming your bond more than covers these costs, we’ll refund the balance owed to you within 2–4 weeks. 

We’ll ask you to pay a new, refundable security bond (equivalent to six weeks’ rent) for the upgraded equipment.

With Rent–Try–Buy, if you decide to buy the rental equipment you get back 75% of the net rent you paid in the first year and 25% of any net rent you paid thereafter — to put towards the purchase price.

If you upgrade the equipment, the notional rebate you accrued while renting the original piece of equipment will be cancelled out. In other words, it will not roll over to the new agreement for the upgraded equipment.